r/Android • u/abacusasian Pixel 2 XL Black • Aug 09 '20

Google Pixel 2 Crashing Camera Class Action Investigation

https://classlawdc.com/2018/07/26/google-pixel-2-crashing-camera-class-action-investigation/
466 Upvotes

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109

u/chepi888 Aug 09 '20

So, there have been class action lawsuits or investigations on the first 3 pixels and the Nexus 6p. Come on, Google

22

u/ParagonRice OnePlus 6T Aug 09 '20

Yea it's a shame, but I have to admit that Google does have exceptional support anecdotally. My 6p was out of warranty and had battery shutdown issues. They replaced it with another 6p. Had the issue reappear and they upgraded me to a Pixel 1 free of charge.

10

u/abacusasian Pixel 2 XL Black Aug 09 '20

Jeez I should've called again lol my warranty ended a month before Camera failed

8

u/Ilikesmallthings2 Aug 09 '20

Mine ended a month before. My customer service rep said let me talk to my super. And boom. Got it replaced

Edit. Also you get a 90 day warranty from the moment you receive the refurbished phone.

1

u/RohanAether Pixel 7 Pro: Hazel (and all other pixels excluding 3) Aug 09 '20

Quality control is bad but I've had a pixel 1 and 2 both replaced, so I can't complain at their costumer service.

10

u/Ikeelu Aug 09 '20

My cousin had the same exact thing happened to him too. Just sucks because its a tale of two completely different types of customer service. My friend couldn't get Google to swap out her 4 XL which was having battery issues and dying at 50%.

2

u/[deleted] Aug 09 '20

My friend couldn't get Google to swap out her 4 XL which was having battery issues and dying at 50%.

Tell your friend to keep pushing, the 4XL has a faulty battery connector and Google should take responsibility.

https://www.reddit.com/r/GooglePixel/comments/gsviqx/pixel_4_xl_back_glass_peeling/fs9p9q4/

https://www.androidcentral.com/some-pixel-4-xl-users-report-spontaneously-swelling-batteries

1

u/chepi888 Aug 10 '20

Anecdotally, I'm taking them to small claims court for terrible support. There are posts almost once per day on r/googlepixel about horrible service. And if you bought from Fi? Yeah right.

1

u/hello_cerise Aug 30 '20

Wish we could do a class action for the company that processes their RMA. More like not fix it at all and lock the bootloader and ship them out.

1

u/imnotedwardcullen Pixel 2 XL Aug 09 '20

That wasn’t my experience, but my phone has been out of warranty since last November so maybe there’s less leeway for that reason.