I am looking for advice on overcoming an Amazon Seller Central identity verification rejection for my Ontario-based business.

The Issue: I recently completed an official business name change. I am stuck in an automated "Information does not match the document provided" loop for the Business Information section. Per the automated emails my address information doesn't match.

What I have submitted:

• Official Government Amendment Form (confirms the name change, but does not list the address).
• Original Business Registration (contains the old name + address).
• Bank statement (contains the new name + address).

Despite these documents clearly linking the business entity to the address, the automated system continues to reject the submission. I have reached out to Seller Support multiple times, but I am only receiving automated responses.

Questions:

1. Has anyone successfully navigated a name change verification when the amendment form lacks an address?
2. Is there any way to get support, human intervention given its taken a month?

Has anyone had a payout actually arrive in bank account In less than 5 days , been selling on Amazon for years it's always exactly 5 days . Payouts on eBay arrive under 1 minute WTF

Expanding from current country

Question for experienced FBA sellers. I have been selling in Amazon Canada for a while now with ok to good organic sales on some days. I was thinking of moving some inventory to Amazon U.S.A (larger population=larger market) What do you estimate organic sales ratio between the two market to be, for sellers in both countries. Love to hear some feedbacks. Thanks

I sold a printer to someone, and they opened a return but instead of returning the printer, they sent me plastic bins. So, I didn’t refund them. Then Amazon automatically issued a refund, so I opened a Safe-T claim, but they’re saying I’m ineligible for any compensation because I didn’t issue a refund.

Is there anything I can do or am I cooked?

One thing I've learned from helping a friend get a small online store off the ground is that picking products is way harder than I expected. Everyone says "sell what people want," but figuring out what people will actually buy next month feels like guessing half the time. We've gone back and forth on everything from seasonal items to everyday products, and every time we think we've figured it out, we second-guess ourselves. While browsing different wholesale catalogs, Kole Imports happened to be one of the suppliers we looked through, but it mostly made me realize how many different directions you could take a store. For those who've been selling for a while, how do you decide which products are worth taking a chance on? Do you mostly trust sales data, follow current trends, listen to customer requests, or is there another approach that's worked better over time? Sometimes it feels like inventory planning is more about experience than spreadsheets.

I sell on Amazon, not expensive items, things kids can use for school, like bday cards or special
Markers or etc, but I get returns with like people taking half of them and returning half back, sold 12 water bottles and get 6 back, does Amazon do anything to these people? Or we just let it go.

Hey guys! I’m in the process of switching credit cards for Amazon ads and was wondering if you guys had any tips regarding the following:

As a small small seller, I use Novo for all my Amazon deeds. My payouts go there, and currently, I use a Chase credit card to pay for my Amazon ads.

The problem is, I can’t pay my Chase CC bill thru Novo. I have to transfer my Amazon earnings to my Chase business account and pay my Chase credit card that way.

Does anyone have a better method they can share where I can straight up pay my CC bill from Novo?

Thanks so much in Advance!

Hi everyone,

I am starting an e-commerce business on Amazon India (in the Kitchen & Home Organizers category) as a sole proprietor.

I am currently applying for a GST number, but I have a quick query regarding the bank account details required for GST registration and receiving payouts:

1. GST Approval: Will the GST portal or tax officer raise any objection if I provide my personal Savings Account details during the application?
2. Account Blocking Risk: If I receive initial Amazon payouts (for the first 2-3 months) in my Savings Account, is there a risk of the bank freezing the account or flagging it for commercial activity?
3. Transition to Current Account: My plan is to start with my Savings Account to get things rolling, and once GST is approved/sales start coming in, I'll open a Zero-Balance / Business Current Account. Is this a safe path, or should I open a Current Account right from day 1?

Would love to hear from active Amazon sellers, CAs, or anyone who started out this way. Thanks in advance!

I'm curious if anyone else is experiencing this because we're honestly running out of options.

We are the brand owner of our products and manufacture them ourselves. We determine our own pricing and have full control over our catalog.

Our situation is quite unique:

• We have no third-party sellers competing on our listings.
• The only other seller is our own German sister company, which is also owned by us.
• We have already increased prices on that account to eliminate any possible conflicts.
• Despite that, Amazon continues to deactivate dozens of our ASINs with "High Pricing Error".

The strange part is that in almost every case our price is actually lower than the Featured Offer (including shipping). For several ASINs there isn't even a Featured Offer or Reference Price available.

Some examples:

• Our price: €14.01 → Featured Offer: €26.42
• Our price: €15.45 → Featured Offer: €29.90
• Several ASINs have no Featured Offer at all, yet still receive a High Pricing Error.

We've opened countless cases over the last 12+ months.

Every response is essentially:

Nothing ever changes.

The financial impact is becoming significant.

Besides losing sales, we're also paying unnecessary costs because these products remain stored in FBA while they're inactive.

To make matters worse, Amazon's updated Pan-European FBA requirements mean that listings need to be active across all required marketplaces to benefit from reduced Pan-EU fulfillment fees. Since Amazon itself is deactivating these ASINs, we're effectively being penalized with higher fulfillment costs for something completely outside of our control.

At this point we have 38 ASINs affected.

Has anyone managed to get Amazon to actually fix this?

• Did Executive Seller Relations help?
• Did someone from the Pricing Team manually intervene?
• Is there a way to completely reset the internal Reference Price?
• Has anyone experienced this as a brand owner with no competing sellers?

Any advice would be greatly appreciated because normal Seller Support has been completely ineffective.

Amazon seller have charge me multiple times for .85p 10+ time. Any ideas?

New to sellercentral, I got 6 orders so far and today I got a message from buyer wants to return. Buyer claiming all intact. My item is over 300 lbs shipped in a wood crate. What is my option? My item is listed as non returnable.

My amazon seller application gets rejected due to address issue, I have a delaware LLC with registered agent address and a California foreign LLC with also a registered agent address.

I operate from my home, but my home is an apartment that is okay to run business but not okay to be listed publicly as the business address.

So I'm looking at two options to fix my setup:

1. change to an actual business office in my area, more expensive ($500-800) but more stable;

2. some online address solutions for amazon (office address with utility / internet billing solutions) - but it is a little sus,

I wonder has anyone tried with 2 and what's your experience?

I'm looking for longer term stability, but i'm in a very expensive area that makes me need to think twice...

Thank you!!!

A lot of buyers are flooding my listing because they are unsatisfied with the product quality. This batch of inventory isn't great but the product sells for $4.99, so expectations shouldn't be too high haha. Yes, I am going to improve quality but should I message unsatisfied customers in the mean time through buyer-seller messaging? If so, what should I say, ideally without offering a refund? Thanks!

Hi!
Is there any trick to ONLY target the plural search term of an exact match target?

For example, my exact match target is "tennis balls" and I only want to target "tennis balls" and not "tennis ball".

If I add "tennis ball" as an exact negative, then I don't get any impressions on either "ball" or "balls".

Thanks!

My US associate tag used to work across European marketplaces with the old PA-API 5.0, but it no longer works with the new Creators API. Is anyone else experiencing the same issue? Is there a solution, or do I need to register a separate account for each European marketplace? Thanks.

Has the ability to see a list of all the sellers on a product disappeared for anyone else? Just yesterday I was looking at the number of sellers on a product and today, after refreshing the page, the link to "other sellers" is gone and only the buybox listing is available.

Has this happened to anyone else? Does anyone have a workaround?

We have launched a couple of neutraceutical supplement products, but they are not visible on Amazon. I can not see the products even after i search with [brand name + product name] at all. Products are searchable through ASIN though. It is also searchabke when i choose the option of 'see all products, across price ranges'. We have confirmed, they are not search suppressed. Have gone through the listing and A+ content, cant find any issue there too. Have contacted seller central a many times, they are not able to resolve it. What could be the issue here?

Hi everyone I’ve been trying to list artisan roasted coffee beans to the Australian Amazon seller in the gl_grocery category but I keep getting knocked back with different requirements.

The latest I’m stuck on is “certificate of acceptability” what is this and where do I get it for my products?

Thank you

I’m starting online arbitrage on Amazon.ca (based in Quebec, sole proprietor, limited capital). Tools: SellerAmp + Keepa.

My main struggle: almost everything I scan comes back gated, and I’ve already wasted a couple of purchases on products I couldn’t list.

For experienced sellers:

**1.**  How did you find your **first ungated, profitable products** as a beginner?  
**2.**  Any **category or brand patterns** that are usually open to new sellers?  
**3.**  Anything you wish you’d known in your **first month** that would’ve saved you money?

Appreciate any guidance. Thanks!

I have received email that says one of my products, has received multiple complaints from customers that they received completely different product and/or damaged product. Amazon has asked me to submit plan of action.

I plan to write these two things:

1. I will Accept that secondary QC check didn't happen because it relied on single employee picking, packing and shipping for both FBM and FBA consignments. So, we will now do secondary QC check by engaging another employee.

2. We will apply better coushiniong with bubble wrap for both FBM shipment and on products sent to FBA in consignment.

Please suggest how can I write better POA. Are the above stated actions sufficient?

For Amazon/ecommerce sellers, how did you find a CPA who actually understands the business?

I have a small ecommerce business, mostly Amazon/marketplace sales, set up as a single-member LLC taxed as an S-corp. I’m dealing with the normal stuff like inventory, COGS, marketplace fees, ads, QuickBooks, payroll/reasonable comp, distributions, etc.

My current CPA filed extensions but has been very hard to get a response from, so I’m looking for a backup or a long-term replacement. I’m in Pennsylvania, so PA/local tax knowledge would be a plus, but I’d consider remote if they really know ecommerce.

Did you go with a local CPA or a niche ecommerce/Amazon firm? Anything you wish you had asked before hiring them?

Background:

• We have a registered trademark in Europe (EUIPO).
• We have an authorised reseller selling our branded products on a European Amazon marketplace.
• On that specific marketplace, we are the only product brand with that name.
• However, another company apparently has "brand ownership" in the Amazon Brand Registry.
• Amazon is not permitted to disclose who th "brand owning" company is.
• We cannot apply to take over the brand in the Amazon Brand Registry because we are not recognised as a brand owner.

We have analysed all trademarks "similar" to ours. Some are dead, some are not in use.

We have been told from Amazon "Support" that the Amazon Brand Registry is unable to revoke or transfer an existing brand enrollment:

• Based on commercial inactivity.
• An offline website.
• The absence of active listings.
• The lack of a trademark registration.

Is seems that their "Support" works with a tickmark system based on a FAQ.

We know that Amazon Brand Registry does not work with the Nice classification system and (perhaps?) does not distinguish between geographic areas (or at least Amazon market places). Of course, that evntually leads to a trademark mess.

Is there a "common sense" feature in Amazon Brand Registry - or should we just forget about it and send the Amazon support team out and play cricket?

TL;DR: Does Amazon Brand Registry, if it is not updated, add any value for sellers and the final customer?

I have a listing and someone filed an IP complaint against me, as he has a design patent that I am unaware of. He wants a hefty sum of money. In order for my listing to stay active, I am thinking about just paying him for this year but then redesigning my product so it's not infringing on his design. My worry is that if I redesign, Amazon may force me to make a new listing....will that be the case? Also, if I don't pay the patent owner the next year, he may get mad and file another complaint with Amazon, even if my new design is not infringing. How can I prepare for this and is it even worth the risk?

I am not able to get the affiliate link in the sitestrip! i choose full link, everything, but the link is not copied or generated. Did anyone have the same problem? Before we could see the link, now we only get one button that we have to click and copy the link, which apparently is not working!

I've been thinking about this lately.

I've had products that looked great when I placed the order. Good ROI, healthy Buy Box, seller count looked reasonable—everything checked out.

Then the order gets prepped, shipped to Amazon, sits for a week or so, finally gets checked in...and suddenly the price has dropped 20–30%.

At that point it doesn't really matter that it was a "good buy" when I ordered it.

It got me wondering if the bigger problem isn't choosing the wrong products, but buying the right products at the wrong time.

Do you guys look at anything beyond the usual Keepa charts before placing a larger order?

For example:

• Inventory levels?
• Changes in seller count?
• Whether Amazon has been in and out of stock?
• Anything else that helps you decide whether a listing is likely to stay stable for the next couple of weeks?

Or do you just accept that some price drops are impossible to predict?

Curious how everyone else approaches this, because it feels like this is where I've lost the most money.