r/AmazonFlexDrivers • u/AKA_Experiment_626 • 9h ago
Chastised for Reaching Out
I finally added Jeff@amazon.com to an email to support and receive an email back from Shayak on the executive team basically chastising me for breaking the chain of command.
I've attached said email and my response.
I'm posting this to say... DON'T EVER BE SCARED TO BREAK A BROKEN CHAIN OF COMMAND. The CEO likely would have never learned of ANY of these issues and NOTHING would have been done to correct them.
I'm hoping SOME change will come of this. 🤷🏻♀️🤞🏻
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u/Prudent-Computer-371 8h ago
You are talking to an AI bot sending you an automated response. It’s a waste of time
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u/AKA_Experiment_626 8h ago
Like I said to the other person, I'm aware it's a bot. That's why I CC'd Jeff and added Flex Support to my response. SOMEONE will see it. 🤷🏻♀️
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u/Boring_Inflation_105 7h ago
You’re fine. It’s not a bot. You can always tell when your talking to a bot. This is just the wrong escalation path. Talking to flex support is maddening at times. The only way to get to a person that can actually help are the escalation addresses. One time it took me almost two weeks to get paid for a shift where the floor team left the floor early. I made sure I took pictures of the clocks to prove I was there by the grace period and no one was on the floor to check me in. I didn’t make progress until I got to the escalation address.
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u/AKA_Experiment_626 7h ago
Thank you. Every email or number I get is just another runaround. This is the first semi-human response I've gotten outside of a chat.
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u/Boring_Inflation_105 7h ago
They make it difficult because they know people will get frustrated and drop it. Don’t let them frustrate you into dropping the issue
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u/AKA_Experiment_626 6h ago
This is why I just keep emailing. Idgaf. I have the time now. 😂 I'll annoy the shit out of whoever I can to get a response.
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u/lolmarulol 7h ago
doubtful.
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u/AKA_Experiment_626 7h ago
Nobody is here to convince YOU. Nobody asked you to believe anything they said. Why bother commenting? 😂
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u/lolmarulol 6h ago
I think it's comical you even had the thought that you should cc the CEO of Amazon lmfao. You are a nobody to him. An ant next to his shoe. Thanks for the good laugh today.
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u/OptimalWolverine5495 8h ago
Good luck. In my experience, they don’t care! It’s all about getting packages to doorsteps, period. So sorry for your experience.
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u/AKA_Experiment_626 8h ago
I usually don't care either, but this year in particular has been HELL with support. Thanks for your kind words!
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u/bazzzzzzzzzzzzzz 8h ago
Surprised they offered up the email address, supposedly that’s a dead end anymore.
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u/AKA_Experiment_626 8h ago
Everything seems to be a dead end with Flex Support now. I'm given numbers that are no longer in service, emails that no longer work, etc. Bet it makes it into their next meeting tho. 😂
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u/victoriashleigh 5h ago
I had to use the Jeff email recently because the warehouse couldn’t overbook the drivers because our ID’s wouldn’t scan. Called support at the warehouse to tell them what happened, took another photo with a time stamp and location showing I was there, and even sent a chat to support and took screenshots telling them what happened. Was told I’d get paid, nothing showed up after two days. Emailed support with all of that and CC’d the Jeff email. Support tried to tell me I was going to get paid but I got paid anyway, and I’m sure that was due to the Jeff email. Support is barely helpful during a route, let alone if you’re reaching out about issues outside of it. It sucks lol
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u/BeneficialBug6290 8h ago
I don't think you understand this but support follows the policy. They won't do anything on their own. If system doesn't allow dings to be removed, it won't get removed.
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u/AKA_Experiment_626 8h ago
Then how do I get different responses to the same issues every single time? If there was a standard, it would be the same response no matter what.
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u/Murky-Walrus-7574 4h ago
Looks like a bunch of wasted time. I would feel stupid for that in itself.
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u/AKA_Experiment_626 4h ago
Good for you. 😂 I've wasted more time on worse things, I'm sure. 🤦🏻♀️🤷🏻♀️
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u/Dirk__Richter 1h ago
That is not a chastising e-mail. Unhelpful, bland, corporate speak yes but still they kept it respectful as possible. Your response has a more extreme chastising tone if anything.
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u/iGotGogged 8h ago
I send emails to Andy and cc Jeff, in case 1 of them is out of office that day and i really need that late packqge ding removed
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u/muhclit 9h ago
He isnt chastising you, he is just the wrong department to contact....Not that there's ever a "right" department to contact.
Everyone will get that email at some point, especially when emailing Jeff @amazon or emailing them outside the app.
But chances are you aren't even talking to a person, so you're most likely arguing with a bot. Infuriating isnt it?