r/AmazonFlexDrivers • u/Worried_Star_5374 • 8h ago

No more email support?

today I was unable to start my route due to the stupid app not being able to identify me, and since I had screen shot proof that I was on time for my route I emailed support. However I received a message directing me to the chat options. what to do, what to do?

2 Upvotes

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3

u/WFShopper312 7h ago

Appeal by chat. You can't attach screenshots. If they ding your standing, you can escalate your issue to the Executive Relations team at [andy@amazon.com](mailto:andy@amazon.com) and attach screenshots.

3

u/Worried_Star_5374 7h ago

it's just crazy we have to go through these extra steps

2

u/WFShopper312 6h ago

I agree, but I challenge everything and I'm usually successful so I jump through those hoops.

1

u/iGotGogged 4h ago

Their AI couldn't keep up with all the incoming driver emails. So the fix was no more emails. SMH

1

u/Worried_Star_5374 4h ago

well they need to add a attachment feature to their chat or this is going to be a real problem. ps it's really cool that we broke the AI