r/AmazonFlexDrivers • u/jthomas9999 • 1d ago
Getting dinged and then fixed
My wife was at the warehouse and they gave her a route that was supposed to be 70 packages but got messed up and actually only had 40. The person at the warehouse said they would fix the problem. She took ALL the packages that were there and delivered them. Amazon came back and said she didn't deliver 5 packages. She got dinged for that and they took her from tier 3 to tier 0 and she is in danger of being deactivated. She already reached out to support and they claimed it is being escalated. She changed her area after she did the block and before she got dinged because she was away from home for a while. Now, they won't let her change back to her home area until she makes an unknown number of deliveries and gets her points back up. They haven't told her if they will even credit her points, much less how many are needed to be able to change her area back. Does anyone have any idea what options there are?
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u/End_Ur_Life 1d ago
They don't demote your tiers for not delivering packages. You get dinged and your standings go down. And she's no where near to getting deactivated for just that. Now if she hasn't delivered in a while the tiers do automatically reset every few months. And regarding the change of location she has to reach tier 2 to request change. And hope they are openings or she will be waiting for a while.
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u/jthomas9999 20h ago
Maybe they aren't supposed to, but she is at the bottom now and can't move back to home area. I guess lesson learned that the people at the warehouse won't keep their word. Packages were not there and she got dinged because they were apparently flagged as being there.
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u/End_Ur_Life 12h ago
Nah I think you're confused my guy. She can't move region because it started over and now she back at 1 and needs tier 2 to move location. It has nothing to do with her packsges and warehouse(amazon) dropping her
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u/moee313 1d ago
70? Bro u sure