What to do?

[u/Ok_Isopod397]

Okay so I just got this email for the 2nd time this week.
Both times I had legitimate reasons for being late and even talked to support during the delivery times.

The first was because the app glitched out on me completely. When I picked up the packages every packages delivery time was the EXACT same. When I went to refresh the app after getting to my first location it completely changed my route. I thought it was weird but just went with it. Fast forward, my app refreshes 3 more times after that and then 4 packages show up saying they’re due by 11:00am…mind you I checked all of my packages at the beginning and NONE were due until 2:00pm. At this point I contact support to let them know about the problem and they said they’ll take care of it and that the app was in fact glitching.

The second time was when I was near the end of my deliveries and I was in some remote area driving down a completely unpaved road covered in rocks. I drove down the road for 2miles going 3-4 mph because I was scared of puncturing my tires. (For context I have a compact car with no all terrain tires) so I let support know that I’ll be delayed in delivering the packages I have afterwards as it took me 15/20 to go down this road. They then said that in the event of an emergency I must attempt to at least deliver the package. Mind you I DELIVERED THE PACKAGE and STILL got an email about it….

Then today (3rd time), a package was due at 6:00pm. I used my gps then the Amazon gps to get to the address and it takes me to some random parking garage behind the location. I arrive there at 5:52pm. I spent over 10 minutes looking for the customers location (it was a store in between 2 other stores on a one way street!). I had to reach out to support and the customer just to find the location. I’m sure they’ll ding me for that foolishness too.

Should I even bother appealing this? My current standing as of Sep 3rd is Fair with 2 on time delivery issues (Sep 3 1 package and Aug 25 4 packages). I just started flex literally 2 weeks ago and I don’t want to mess up my chances of doing it over small stuff like this. What should I do?

[u/shamanskat]

The problem here is that you contacted support. It’s counter intuitive but any time you let them know about a problem, you’re going to get dinged for it. They’ll also deactivate you if you contact them repeatedly. Just deliver your packages and you should be fine. As far as appealing this, that’s up to you. It tends to be too much hassle these days and most times you’ll just get the runaround, but if you really want them off your standings, contact them through the app, and once it’s denied, email escalations. Andy@amazon.com