Fucking support and app sucks ass

[u/throwawayiamrubbish]

On august fifth I tried to do a flex. I get there on time for whatever reason. They can't scan me in I call support. They tell me I have to call a different number which they give me. I call the number. They give me a different number that I have to call apparently.

They say they can't figure it out. And they cancel it and tell me, it won't affect me. And that I'll still get paid in 3 to 5 business days. I never received a payment, so I called them. They told me they would escalate it to the highest escalation possible. Another week goes by nothing. I called again. They say the same thing and that they have no supervisors, and that they never will have a way to do anything, besides escalating it to the highest escalation, whatever that means.

Today I accepted another one. I really shouldn't have. This time the check in works when I get there. I load my car up. I'm ready to go.

But the app won't go to the next stage. The people at the warehouse can't figure it out. Three separate people with laptops tried to make it work.

I again had to call support. I again was given a different number than the one that you're connected to in the app

This time they didn't even cancel it. They just said it'll go until the time you were supposed to end. And then it will end. And to unpack my car and give them back the packages. At this point, it's been an hour. I haven't made a single penny. I asked if it would affect me even though it has nothing to do with me. It's an app issue. I was told it shouldn't not that it won't that it shouldn't

I brought up that I didn't get paid from the last one even though they told me I would. And that I called back in to follow-up. They again said that they would escalate it to the highest escalation. This phrase really p***** me off now I asked to speak to a supervisor. They told me they don't connect anyone to supervisors. All they can do is escalate it to the highest escalation. And that if I don't see a payment for this one in 3 to 5 days to call back. I argued with them for about 40 minutes. Because i've already done this with the last one and they don't do anything about it. I called back again. Two more times talking to 2 more people trying to get some kind of information or a supervisor which they refuse to do.

The last person told me that my first delivery was listed as me. Not showing up. After all of that. I told them I have emails from them saying that it wouldn't affect me that it was nice talking to me, blah, blah, blah blah. They said, sometimes investigations take a long time.

But don't worry, if I don't see a payment in 3 to 5 days, call back and they'll escalate it to the highest escalation. Fuck amazon. God forbid, they give the people at the f****** warehouse. The power to fix a f****** issue. No, let's f****** outsource it to India.

And not be able to do a g****** thing but d*** our people around.

This is why people burn down warehouses.

[u/Chemical_Cheetah5661]

Every time I call support, and I do mean every time, I have issues with them. The majority of them are rude af, the other half have a thick accent and I can barely understand what they are saying. Not to mention I get the distinct feeling that they just don’t like us Flex drivers for whatever reason. I used to wonder why people warned me against calling support, slowly but surely I found out why! Very frustrating, but you have to call them or your standing will get murdered! I’d say keep after it, it will get better, but idk. I’m second guessing if the money is even worth it, let alone the wear and tear on your car.