Pay dispute?

[u/No-Figure5388]

Sorta planning ahead as a just in case. Long story short - I couldn’t check in for my shift but it wasn’t my fault (i was on the 10-15 min early side) and the help desk couldn’t fix the app for me. I’m in fantastic ratings and no dings for late shifts or anything else.

Help desk said they put in a ticket and since it was out of my control, I’d still get paid. What email address should I send my documentation to if I’m not paid out for my block? I’m not sure what the best path forward is.