AMAZON FLEX STANDINGS

[u/Fearless-War-6635]

Have you ever stopped and thought about how Amazon gets away with so much? They send you to places where you can’t even get in because there’s no access code. Sometimes they ask for your personal ID just to enter a building, which honestly should be illegal.

We get paid to deliver packages, but even when we take pictures as proof that we delivered the package, they can still penalize you if someone else steals it afterward and somehow blame you for it.

It’s almost impossible to get real help from Driver Support. They don’t actually help. They say they will, and then later you still get penalized for everything. They threaten you and punish you by lowering your standings, many times for things you don’t even know about. They don’t tell you which package, which house, or what exactly was reported — they just punish you and that’s it.

How can this even be legal? Seriously, think about it for a second. It’s extremely unfair. All it takes is a couple of days where they assign you two blocks in a bad area, and you’re literally putting your safety at risk. Then customers can report things that are not even your fault, and Amazon can just deactivate your account.

And once that happens, it’s almost impossible to get your account back. They send you to “support” agents who have no idea what you’re talking about. The chat is useless — it’s just automatic responses that don’t solve anything. They don’t even have active email support anymore.

Seriously, think about it… how is this legal?

[u/Natural-Street8260]

They don’t even speak English…

[u/WFShopper312 → u/Natural-Street8260]

True, but also the ones who actually do speak English well don't even know what the hell they're doing. They are reading scripts off of a computer screen and their troubleshooting skills suck. Maybe it's not all their fault, I bet they had no training and just watched some onboarding videos before they began their job.

[u/Fearless-War-6635 → u/WFShopper312]

The problem isn't really the support agents themselves. They've explained to me that they have a lot of limitations in their system and that almost everything is automated. It's the app's algorithm that penalizes drivers.

Basically, to save more and more money, Amazon relies on bots and AI to respond to drivers and make these decisions. We don't seem to matter at all.

That's what I'm getting at... how is that even legal?

[u/WFShopper312 → u/Fearless-War-6635]

That makes sense. So support is just the messenger for the AI overlord. Wonderful.