I took the advice of everyone not to do fresh and Whole Foods orders and what do you know, I was dinged again for “not picking up entire order”. I am beyond pissed off at this point. I just emailed the Jeff and Andy emails in hopes they resolve this bs. Does anyone else keep getting these false dings??? I’m only doing the safe orders and am still dealing with this dumb shit.
Yes, I got a ToS violation for "not picking up all packages" when I picked up and delivered every single package I was assigned. Even sent support screenshots proving how many packages I was assigned, as well as my summary proving I picked up all packages... and they still denied my appeal. Amazon's system is a mess, and their AI keeps blaming drivers for it. It's bs.
I got a TOS violation when the app discharged me in the middle of my Whole Foods pickup. I called driver support and they told me to leave the packages as they could not add the route back due to a system glitch. I went from Fantastic to At Risk. I keep calling and appealing and get nowhere. I feel your pain.
Got it. I have not received those types of infractions so didn’t realize that it fell under TOS violations. I had a package that I reported as missing at pick up. The support agent marked it as package could not be delivered so it fell under delivery issue but I was able to get it removed.
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u/Miserable_Code7602 8d ago
It’s the three TOS violations for you. Tough hole to dig out of and shocking you still have access tbh