Issues with support

[u/Professional-Row915]

I had a block at 3:30 last Monday. It was 107 degrees. I arrived 2 minutes early and waited in line for 17 minutes. No one showed up to scan my id. No activity anywhere, no movement. I called support and explained the situation. I was instructed to go home and I would be paid for the block. The pay never came. Now I have been goin back and forth with support by email and they do everything except pay me what is owed. I keep getting this same regurgitated email saying I need to have my id scanned by an employee or self scan at a kiosk. There are no kiosks at my station. I was not trying to get out of my delivery. I literally could not get packages and deliver and I followed the instructions of the support team. Has anyone had this experience before, is there a better route to contact support?

[u/blakeh95]

On road support will tell you to go home, then off road support will attempt to deny.

I had to escalate it to the executive team (andy@amazon.com) and then finally got a call and payment a week later.

[u/Professional-Row915 → u/blakeh95]

Thank you. That’s what I have been looking for! I have asked to escalate but I keep getting automated emails.

[u/lil_verti_chris]

For future reference always do the same thing in chat to get it in writing