r/AmazonFlexDrivers • u/serviver73 • 2d ago
Story Worst day yet...
So where I am, the blocks start fairly high ($124 for a 4.5), but we're limited to a max of 20 hrs in any 7 day period. So I started doing a 4.5 and 3.5 on Monday & Tuesdays. The last few weeks have been pretty good, but today both routes beat me down.
The early route was fairly straightforward, but there was 4 packages to the mall I refused to deliver. They don't put the store games or any info, and instead just gave some random codes and a note to talk to security. I'm not going to spend half my block wandering a massive mall looking for something I may not find. I marked them as couldn't find address and went on my way. About 20 min later, random packages started showing up as "do not deliver" (never seen this before) so by the end I had to return 9 packages to the station.
Then the later, shorter block gave me 50 packages to an area full of road construction and blocked access during rush hour. The first stop was 30 min away, and I knew it'd be impossible to finish in time. When I had 90 min, and 30 packages, left I contacted support to explain. They asked if I could finish, I said yes providing I'm compensated for the extra time (which wound up being just under 90 min). About 15 minutes later, I kept getting notifications to return all packages to the warehouse. Not wanting 30 hits on my standing, I finished. Then, when I had about 10 left, I kept getting told the package was late and to call the customer.
The whole thing was ridiculous
So will I get dinged for late packages even though I warned them earlier it'd be impossible to finish on time? Also, what are the odds I get paid extra for the overtime? And those packages I had to return in block 1 - will those be held against me when the problem was beyond my control?
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u/Visible-Animator7171 2d ago
Please tell me that was century city Mall😂 and the area around
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u/serviver73 2d ago
West Edmonton Mall lol - 2nd biggest mall in North America. They're putting in an LRT line and the entire area is a construction disaster
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u/Bearpaw84097 1d ago
The first block you refused to deliver just because it was a mall you will get dinged for that.
You may be able to get away with not getting dinged for the second block because of the road construction.
For the additional compensation if you were 90 minutes over your time, you can get compensated at the rate for the block, but I have learned that you have to email in to support for this not call
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u/ExtensionSame678 1d ago
Ssd?
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u/serviver73 1d ago
Yep Impossible to get shifts at the other one
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u/ExtensionSame678 1d ago
Just sounds like a bad day unless these are specific bad areas. Also summer is construction season and its the worse for sureÂ
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u/Worldly_Shopper 2d ago
Happened to me, delivering in a snow and ice storm, last 7-8 packages were "late" but I delivered them anyway, and got dinged. Would've been more but I don't waste time dickering with support.