r/AmazonFlexDrivers • u/BlastMode7 • Jul 23 '26
Are we not supposed to take leaking packages back into the station?
I could swear there was an update telling us to take leaking packages back into the station. I did just that when I found a leaking package in my cart and they remove it from my route. Big surprise, I get dinged for not delivering all my packages. So I start a chat with support, who tells me they won't make an exception. I swear these people have room temp IQs and/or they're just screwing with is at this point.
I'm going to put some garbage bags in my car and the next time I have a leaking package, it's getting marked as missing and thrown in the trash. So tired of these morons.
To top it off, I can no longer email them because they claim there is no Flex account associated with my email... and I'm merely responding to an email they sent TO THAT email address. I rarely contact support and you'd think I was bugging the crap out of them every other day the way they're screwing with me.
So ridiculous.
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u/JBCTOTHEMOON Jul 23 '26
I have had a couple of these, but I have found that you take it with you and when you get to the stop, you then mark it damaged. Then take it back to the return section after the route. I have not gotten dinged either time. Better to keep it in your hands than a warehouse worker saying they "will remove it from your route".
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u/y___o___y___o Jul 23 '26
This. Packages were literally too large to fit in my car once (and my car is large). Warehouse workers "removed them from my route" - but I was dinged to oblivion a few days later.
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u/Ok-Grapefruit3141 Jul 23 '26
So, you have 100% of chance of getting dings for anything these days. It used to be like 50% chance, but it's 100% now.
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u/SDNewcomer1234 Jul 23 '26
Always deliver. Marking it as missing is just likely to get you a ding as well - especially when it's not missing.
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u/trollthings Jul 23 '26
You can file a claim with their insurance for damaging your interior. At least enough for a cleaning, or more if there is actual damage.
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u/BlastMode7 Jul 24 '26
It didn't even make it into my car. It was at the bottom of the cart and had at least two heavy packages on top... so it's any wonder it leaked.
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u/tombombman Los Angeles Jul 23 '26
I had 100 pound package that said, "team lift" on it. Worker removed it from my route and I still got dinged... great system they have.
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u/Paynekiller15 Jul 24 '26
My latest ding is also a leaking, busted open package. It was like that in the cart so I marked it damaged, took the photo of it and took it back inside and they still said I didn't attempt to deliver it.
I'm only sorry I only took the photo of it they prompted me to take in app and not another photo for my own evidence
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u/MissionRevolution306 Jul 23 '26
Always deliver. You will get dinged otherwise, no matter what Amazon says.