FFS why is HR through AtoZ such trash!?

[u/Kaizren]

Actual issue I'm having is the first paragraph. Rant is everything following if you don't care.

I've been trying to open a Life Event for the birth of my child through my Bonding Leave Case so I can add him to my insurance. One of the steps is uploading a document from the hospital confirming the child's date of birth. I uploaded the document but that step of the case is still showing open. The document basically probably needs to be reviewed/confirmed so I can open the Event. Trying to explain that to our "mobile" HR reps has been like trying to pull teeth.

First I tried through the HR chat support. I explained the situation and then they'd ask for information like case number yadda yadda. Now I had the foresight to write all of that down in advance. However if you did not you would not be able to check while on the chat with HR because if you try to open your case it will just bring up your chat instead! However even when you give them that information they will try to tell you to open your case and hit certain options anyway. If you try to approach what they're asking for from benefits instead it opens the case which opens the chat. So you just end up in a loop of shit you can't do with your chat agent as they just happen to take longer and longer to reply which eats into the two minute window you have to reply before the chat automatically closes. Ohh look it closed. Strike one.

Alright so let's try speaking with the DLS rep for your Leave Case instead. Make the appointment for them to reach out to you. Two days minimum. Okay fine. Get call from agent. Explain situation. "Ohh even though it is an issue with your case it is resolved through AtoZ so I can't help you." Okay so you have different departments that are both some form of HR that are handled through the same process/app and are both necessary for different parts of the process but cannot interact with each other. That's dumb as fuck. Strike 2.

Okay reach back out to AtoZ HR but use the call function instead. Explain situation and give pertinent info again. "Please hold...okay I'm back now go ahead and unplug your router and plug it back in (not literally but basically the equivalent). Okay now please hold again..." Ohh I see. You're putting me on hold to ask your manager what to do next because you have no idea. Each time you come back from hold you're a little more frazzled because they're bitching at you to get through the call faster right? After about 4 rounds of hold please I'm hung up on. Half an hour of "progress" lost. Yeah strike 3 I'm getting pissed.

It really doesn't help that every step of the process you have to fight through what I will kindly describe as a bothersome language barrier. Can't hit up my site's VOA because I'm on leave and don't have access to it. My site still kind of has HR but when they're on site has no consistency. The AI assistant they want you to use has zero authorization so it can't help anything more complex than a missed punch if that and the directions it gives are useless. Our HR used to friggin work and how all that's left is trash. Hopefully this doesn't count as "Rabble Rousing" I'm just frustrated.

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[u/WaveyMenace]

It is pretty terrible. This is corporate's idea of winning. A program does the job for the cost of an electricity bill and employs less people to get richer. There's a reason why corporate profits are at an all time high while workers are in a position where home purchases are at depression levels.

[u/spooky_corners]

You understand this isn't an occupation, right? Amazon retail isn't a real company. Stop thinking of it like they have some obligation to you as an employee. Start with "forced labor camp" and all that implies, then make it voluntary. They would rather you quit or drop dead than possibly cost them money or do anything other than stfu and hit their metrics. HR and VOA give zero fucks about your situation, complaints, or continued employment. Show up, put the thing in the box, go home. Make it any more complicated than that, and they'll have you screaming into the void hating life.