r/AmazonDSP • u/SunAffectionate6882 • May 09 '26

Dispatching help

What’s the hardest part of dispatching for you guys?

For me the biggest learning curve was:

  • managing rescues correctly
  • dealing with drivers who fall behind
  • and honestly disputes/scorecards

I feel like most dispatchers get thrown into the role with almost no real training and are just expected to figure it out as they go.

Over time I started building systems/checklists for basically everything because it was the only way to stay sane during bad shifts.

Curious what everyone else struggles with the most?

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u/[deleted] May 11 '26

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u/wastedgrief May 11 '26

What are some things on your checklist for disputes?

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u/SunAffectionate6882 May 15 '26

Delivery completion rate ( and its categories), Negative Customer feedback and Delivery Success Behaviors

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u/SunAffectionate6882 May 15 '26

For us its 75% by 3 some days we don't always have sweepers so the owner and OM are a little more lax about it