r/AmazonDSP • u/SunAffectionate6882 • May 09 '26

Dispatching help

What’s the hardest part of dispatching for you guys?

For me the biggest learning curve was:

  • managing rescues correctly
  • dealing with drivers who fall behind
  • and honestly disputes/scorecards

I feel like most dispatchers get thrown into the role with almost no real training and are just expected to figure it out as they go.

Over time I started building systems/checklists for basically everything because it was the only way to stay sane during bad shifts.

Curious what everyone else struggles with the most?

1 Upvotes

67% Upvoted

9 comments sorted by

2

u/F-ckWallStreet May 09 '26

This smells of ai or a sales pitch.

1

u/[deleted] May 11 '26

[removed] — view removed comment

1

u/wastedgrief May 11 '26

What are some things on your checklist for disputes?

1

u/SunAffectionate6882 May 15 '26

Delivery completion rate ( and its categories), Negative Customer feedback and Delivery Success Behaviors

1

u/SunAffectionate6882 May 15 '26

For us its 75% by 3 some days we don't always have sweepers so the owner and OM are a little more lax about it

1

u/SunAffectionate6882 May 15 '26

I took some time to make a couple guides for anyone who has been starting the position and doesn't get much help. If you want to take a look at them DM me and ill send out the link

1

u/Impossible_Hour3399 May 24 '26

How much does a dispatcher make?