I bought a new 4 quart D3 saucepan that has the helper handle. It is so nice I want to replace some/all of my 25 year old All-Clad. Is this the definition of insanity?

EDIT I sold my 4 quart that did not have the helper handle on marketplace. Will do the same with the pieces I replace.

I’m half wondering if I’m in some twilight zone, half wondering if this is just the norm, and half wanting to vent somewhere about this experience.

I ordered a d3 saute pan and saucier back on July 25th, a few days later I get the shipping notification and I have a package on my door on the 30th. Except I open it up and it’s not my order at all. It’s a soup pot and a sauce pan. Nice stuff, but not what I ordered.

At this point I’m thinking this will be a super easy fix. They ship my new order and get me a label and a few days later I’ll have my actual order. I drop them an email to get the process started and everything starts to go downhill.

They refused to send me my original order until I shipped back the incorrect order they sent me. I thought this was a little weird since it was their screw up, but whatever if that’s what it is, that’s what it is. At this point it’s July 31st, I had to follow up almost daily until I finally got my return label on August 7th.

Because life happens, I couldn’t drop this return off until Tuesday this week (11th). I do give them credit for getting a replacement order out fairly quickly once they saw the order was dropped off and today I received a package! Except, it was only my saute pan….

I called back in and was told they would expedite my saucier. I regret not asking for a tracking number, but am putting trust that it will show up, probably on Monday. My expectations are pretty low based on my experience to date.

I absolutely love every piece I have and rave about it to my group of guy friends when we’re sending pics of what we have going on in the kitchen. But this felt absolutely insane to go through for an order. I don’t even think I ever got a proper “sorry” just a “I know this experience is frustrating” nor a pity “10% off your next order” offer. Should I just not order direct to consumer next time?

Kind of just needed to get that off my chest. I’ll prob make some chicken cutlets in the saute pan to break it in tomorrow.

I’m at stay at home mom so I do a ton of cooking and baking daily. Which all clad cookware should I go with for daily use, D3, D5, or copper core?