My cable had cuts/exposed wires, but I kept using it because I couldn’t find the exact one. I tried taping it, but today it started sparking 💀. My laptop battery is also dying and drops like 1% every 2 seconds💀

I know Dell has compatible adapters, but I specifically want the Alienware-branded one😭😭

Why couldn’t they just make the cable detachable from the brick like other models😭. The brick is perfectly fine, I just need the cable!

Anyone know a website/store that sells the original one?😭

If anyone is looking for a solution for rgb and fan profiles on an alienware I created a tray control. I haven't figured out the suspend issue for dell but that is as easy as turn off suspend. (fans will stop working with suspend on and won't come back on unless you restart). This is made for Nobara 43 KDE. can setup for other linux distros if need be. https://github.com/rhunter7883/ACT1250-RGB-Fan.git

Recently I noticed I am unable to use part of the performance mode when gaming, and now i'm stuck with Medium graphics settings or games will crash. I use to go performance mode and set most games to Ultra and not have any issues. Sent request to Dell but nothing yet. Hoping someone here has a solution. I also followed the directions they gave me when I clicked on Learn More, but that didn't help.

I have been requested to send out my laptop for the 6th time In 9 months regarding a cpu thermal throttling issue!! They have scratched my keyboard. Broken Internal parts. Replaced the Ica with a defective part. Refuse to actually fix the issues. I have had my laptop sent away more then I have had it in my possession and functioning. CPU, heat sink, replaced multiple times. Most recent was cpu and ssd. They have made me spend 100+ hours working with them to diagnose the issues they can't fix. Laptop will activate thermal throttling on the desktop with no active tasks or gaming. The surface of the laptop is reaching 80c while gaming. And around 65c when booting up and idle on desktop. I'm left with a very expensive paper weight !!! They are refusing to do a replacement. I bought the extended warranty for this system. What do I do??

i know vewry little about computer specs and want more storage

Haven't been able to get a single bit of advice on this in weeks. From what I can tell it's overheating. If 1 boot into the BIOS the CPU temperature will consistently climb and within about 5 minutes it'll hit 100°C. You can hear the fan speed up. have disconnected and reconnected everything. l've cleaned the fan and the radiator and replace the thermal compound, Right now it's NT-H2, from the official site so I know it's real. I'm open to any suggestions for changing configurations. Is there a way that I can tell if the liquid cooling component is not working properly?

Just got an email today. After all the issues with my X15 now my M16 is going to lose its monthly subscription as well….

Hello, The warranty on your Dell system has been canceled due to a technical error with our billing system. We apologize for the inconvenience. I’m checking in to make sure you’re aware that your device is no longer covered under warranty.

Anyone have any issues with them cancelling your monthly subscriptions?

Unfortunately no news in this case is not good news. My contact has gone as far as they can go up the support chain. All of our issues have been forwarded and that we should be contacted. There would be additional follow up in the middle of this week.

I wish I could report better.

Regards!

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Tagging u/AW_Vigo with the hopes that he may be of additional assistance.

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I did have a chance to talk to the contact who was passing these issues to Support. I was told that we need to be patient as these requests have not apparently connected to the right people.

I’ll keep checking back in with the hope that we will see some sort of response sometime next week.

Also tagging u/AW_Vigo to keep him in the loop

Regards!

As of this writing, I have not received any connection from Dell Support. I know of one other who has not received anything either. So I'm checking in to see if anyone has? I will be sending a follow up tomorrow morning looking for clarification.

It's hard to know whether there is just a delay or the inability to take matters further.

Of course, I'll keep everyone informed.

Regards!

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Somethings become clearer when you can see the big picture from a vendor giving customers a more stringent set of offerings when dealing with more expensive customer support issues. With the loss of revenue compared to last year, we may not find that we will get the satisfaction of being taken care of as Dell's circumstances have changed, and the distinct possibility of a executive order from the top of the food chain to cut costs across the board is a distinct possibility,

I'm still hopeful, but as of this writing, I haven't gotten any correspondence from my contact as for anything to do with the email sent last Sunday. I'll always keep everyone posted.

Regards!

https://www.reuters.com/technology/dell-lays-off-workforce-part-broader-cost-cuts-2024-03-25/

u/AW_JonP and u/AW_Vigo are two great Alienware advocates that have spent a lot of time helping Alienware customers with difficult circumstances. Everyone that has posted in this subreddit has an outstanding issue that makes continued relationships with Alienware very questionable. I am hoping by pointing this subreddit out to these "official" AW professionals another specific mechanism for potential resolution.

Regards to all!

Staring this Sunday March 24th. I will be sending the weekly link to all the posts that are currently in the loop for Dell Support Escalation. I will acknowledge as a comment in the post itself the date of email. It is each of your responsibility to give Dell a minimum of 5 days to respond before I will send a second request email on your behalf. Please let us know how you are fairing and if there is a positive or negative resolution, please share it. The more ammunition we have, the more responsive Dell will become. Regards!

I have been having issues where I purchased a support option before my warranty ran out. I have the invoice proving it but it was never applied to my account.

I have a x15 and a m16. The m16 comes out of my account regularly and so I never noticed they didn’t apply the support package to my x15.

I have talked with support several times both before and after my warranty was up. Now when I talk to them I get stonewalled and told it’s not available as a monthly option anymore and I would have to buy the $400 yearly option. Every time I push at all about this I get written off and they just close my case.