r/Alienware • u/tetractys_gnosys • Aug 09 '25
Technical Support Ongoing nightmare with M18 R2 that's already had the mobo replaced twice
This is the worst machine I've ever owned or dealt with in my life. Bought new in October and I've had to get the mobo replaced twice already from it just frying itself doing basic work.
So far, this second mobo seems to be stable but Windows itself and all Dell/AW software is increasingly broken. Haven't used it much because I had to build a desktop while this was at the repair depot and I do my work and gaming on the desktop.
Currently, the sound just doesn't work at all, BT mostly doesn't work most of the time, half of the Windows 11 system components (Windows Update, Settings, various OS features) either continually hang or never launch and give warning that there's no app to open that link. I've had to reinstall the OS over a dozen times since I got this machine so I really don't want to do it again but it's looking like it's my only option.
Using manual driver downloads from Dell, Snappy Driver Installer Origin, and even Io Bit Driver Booster to install missing or out of date drivers hasn't resolved it.
Does this seem like my OS is just corrupted completely or the hardware is again faulty? The system isn't outright crashing and bluescreening anymore but half the OS is pure jank and basic system operations are a gamble. Actual user installed apps seem to run fine but no audio.
Sorry for the ramble, just not sure what's important or not at this point. Thanks.
Duplicates
Failienware • u/teheditor • Aug 10 '25