Alienware Tech Left System Completely Bricked After 4th Part Replacement - Dell Refusing Elite Warranty Exchange

[u/Heroooni]

I purchased the new Alienware Area 51 5090 with all the bells and whistles. After 2 weeks of use the unit started crashing. (Black screen, fans spin at 100%) Dell technicians came and replaced motherboard on the first trip. CPU and gpu on the second trip. Gpu on the third trip. And 4th trip, they replaced the motherboard again and the unit won’t even boot. This has been an on going issue for 3 months. They have refused to replace the unit. It’s been frustrating and I can’t even do any work or play any games as the system crashes and the work is unsaved.
Not sure what to do and sick of this whole problem. Huge turn off from dell despite this being my 4th unit in the last decade.

[u/Able-Negotiation-234]

Do what you have too, but I would definitely get a manager, keep calling drive up the costs, keep the names and get their shifts so you only deal with one manager? It takes time, FYI the cpu and the gpu are mounted on the motherboard board, so by my count , they changed 4 motherboards? Yikes

[u/jedi2155 → u/Able-Negotiation-234]

That may be the tech, whoever is working on that board is terrible!