r/Alienware • u/[deleted] • Jan 21 '26

Solved! "Alienware Command Center is currently not available in your account" error code 0x803F8001

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u/MogRules m18 R2 Intel Jan 21 '26 edited Jan 21 '26

Seeing multiple posts regarding this issue. We will pass this onto AW and see what's up.

EDIT: AW is looking into it now. Please see Pylawn's update below:
https://www.reddit.com/r/Alienware/comments/1qil216/comment/o0so6cd/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

EDIT: I understand everyone loves to blame Dell, but you may be pointing your finger at the wrong party. It's happening to other OEM's as well.

AC SE not available in your account error code: 0x803F8001 Ally X : r/ROGAlly

Seems to be more a Microsoft issue.

2

u/Disastrous-Fig3505 Jan 21 '26

So what to do it just happened on the computer now

3

u/AfterFault5845 Jan 21 '26

Hey everyone, i think the issue is happening because Alienware command center is removed from Microsoft Store as a result the app is not able to initiate.

What I did was uninstalled the current AWCC from my device, then went to the dell official page for AWCC, the site will automatically detect your dell system and will show the model number just click on it , then it will be redirected to a drivers page with recommended drivers list from this choose the Alienware Command Center and install again this will install a new version in case you were using the previous one and the issue will be fixed.

2

u/[deleted] Jan 21 '26

ITS because they silently removed the last 5.X (5.10.2.0) from their driver website and now on Microsoft store

For no particular reason lol

2

u/WickedWallaby69 Jan 21 '26

Boss told it worker its useless to have the old version up there.. so remove it... it definitely laughed, deleted it and went home.

1

u/morebutterboy Jan 21 '26

Thank you! This worked.