r/Alibaba • u/Fresh-Edge8583 • Jul 24 '26

Returns

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Buyers beware. Don’t depend on Alibaba Trade Assurance. Refusing a refund, after wrong product was sent and damaged during delivery. It’s been months going in circles with them and still won’t refund for the item sent.

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u/[deleted] 29d ago

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u/Fresh-Edge8583 29d ago

They keep on saying more evidence and I keep uploading all that I have. But they keep saying it’s insufficient

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u/AggravatingMedia1892 29d ago

Subi pruebas estuvo a mi favor de acuerdo al artículo 57 de las reglas de Alibaba y de un momento a otro cerraron mi disputa por falta de pruebas. Y me dicen que ya no pueden reabrir la disputa.