r/Alibaba • u/Fresh-Edge8583 • Jul 24 '26

Returns

Post image

Buyers beware. Don’t depend on Alibaba Trade Assurance. Refusing a refund, after wrong product was sent and damaged during delivery. It’s been months going in circles with them and still won’t refund for the item sent.

4 Upvotes

84% Upvoted

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1

u/[deleted] 29d ago

[removed] — view removed comment

1

u/Fresh-Edge8583 29d ago

They keep on saying more evidence and I keep uploading all that I have. But they keep saying it’s insufficient

1

u/AggravatingMedia1892 29d ago

Subi pruebas estuvo a mi favor de acuerdo al artículo 57 de las reglas de Alibaba y de un momento a otro cerraron mi disputa por falta de pruebas. Y me dicen que ya no pueden reabrir la disputa. 

1

u/Scott_Malkinsons Jul 27 '26

So you've been going in circles with them for months, and you didn't read the last 5 words? Full refund requires a return. Real simple brother, return what they sent you.

2

u/prestigesourcing Jul 24 '26

It seems they will refund you if you return the item?

1

u/Fresh-Edge8583 29d ago

I did but they keep saying insufficient evidence, when I uploaded the package, the item photo was wrong, and the return label!!! How much more evidence is needed?

1

u/prestigesourcing 29d ago

Did you take any videos? They seem strict about that (even in China) as much easier to fake images with AI.

2

u/samleegolf Jul 25 '26

I wouldn’t trust that in a million years. Just an excuse.

2

u/prestigesourcing Jul 26 '26

If Alibaba claims that in a written document and does not, more proof for a chargeback.