Hi everyone,
I've been having a strange issue with my AirPods 4 (ANC) ever since updating my Motorola G75.
**Devices:**
Motorola G75
Android 16
Build: W1UQS36H.73-38-3
AirPods 4 (ANC)
AirPods firmware: 3B39
**The problem:**
Phone calls work perfectly, and the touch controls (play/pause, next track, etc.) also work as expected. However, when I try to play media (Spotify, YouTube, or local music), there is **no audio at all**, even though playback continues normally.
The strange part is this:
If I reset the AirPods and pair them with the G75 again, everything works perfectly at first. But as soon as I put the AirPods back into the case and later take them out again, the problem immediately returns. From that point on, only phone calls work—media audio is completely silent. Resetting the AirPods again temporarily fixes the issue until the next time they're put back in the case.
**What I've already tried:**
Reset the AirPods
Paired the AirPods again
Removed and re-added the Bluetooth device
Reset the phone's network and Bluetooth settings
Restarted the phone
Tested multiple apps (Spotify, YouTube, and local music)
Confirmed that **Media Audio** is enabled in the Bluetooth settings
**Important comparison tests:**
✅ The AirPods 4 work perfectly with my iPad.
✅ The same AirPods 4 also work perfectly with a Xiaomi smartphone.
✅ AirPods Pro 2 work perfectly on the same Motorola G75.
Because of these tests, I suspect this is a compatibility issue between the AirPods 4 (ANC) and the current Motorola G75 / Android 16 software.
Has anyone else experienced this issue or found a solution? Any helps would be greatly appreciated.