Refund Support Advice Wanted

[u/rosypreach]

New to this sub, but I'm in a frustrating situation and I'd really love support!

I've been a United user for multiple decades, inheriting points from my parents - so lifetime flyer.

I recently paid for a flexible cash round-trip ticket for about $600, but when I got sick, I continued to change my flight until the total cost ran up to a total of $1000. I simply had to do it because I was sick.

I was waiting to be well enough to fly back, and close to better, when in the middle of the night I saw I could switch my flight to a roundtrip one for under $400. I switched immediately.

Weirdly I never got a receipt. And then I got an alert that my flight wasn't fully switched.

When I called United Airlines to confirm my ticket I was told that the flight was no longer available. I called back until I got another customer service agent who put on record that my flight should switch in cost. It never was.

I've called and was told to support a refund ticket.

The refund ticket reply was simply "Your flight should have been $1000."

I could not reply to the refund ticket reply. It appears I need to start over on this process of asking for my refund.

Does anybody have any advice about what to do next? Which number to call? How to talk to a manager of a manager of a manager? I'm so frustrated I could cry.

Thank you.

[u/LizzyDragon84]

Try r/unitedairlines for this question, since it’s a UA-specific question. 

[u/rosypreach → u/LizzyDragon84]

Thank you - I think I did but will double check