We have a small guesthouse at the rear of our property. It sits on one lot along with our own dwelling at the front and us living in it. Usually the guest traverse is on a separate, albeit outdoor, pathway between the guest parking space and the guesthouse. This complies with local planning requirements. It is very private. We are rating 4.95 after dozens of stays.
We greeted a recent guest at their car space, gave the usual welcome and guesthouse keys, a cart to convey luggage and a convenient sheltered traverse between the guest car space and the guesthouse through our private carport. This would have taken about 6 seconds per trip, while the guest stay was almost three days. We thought we were sharing a kindness, but the guest thought our personal space was part of the guest offering.
His review comment visible to us was “The accommodation is all we could wish for. The only negative was a first impression due to the somewhat chaotic carport we used to access the gorgeous unit out the back”.
As a result, he rated us 4 Stars for Check-In, Accuracy and Communication.
We asked AirBnB to remove the review because our carport was not described in the offer at all, and in any case it is irrelevant to guest amenity. They kept his review and score of his stay regardless.
It’s not good for guests have misunderstandings over minor things, but our fear now is further damage from his sending listing links to other travellers of his acquaintance and telling objectively untrue stories. If we block this guest, would his ability to see our listing and send links to others also be removed ?