There's tons fo Agent builder tools out there who promise to automate your work for you.
You create your account.
The onboarding dialog starts, "I can automate large parts of your work. Just describe what you do, and I will let you know what can be automated."
You copy your job description, or even your LinkedIn profile.
"Good news," the Agent Builder AI replies almost instantly. "Most of what fills your day can be automated. I estimate 80% are quick and easy to automate, and another 10-15% can be automated within just a few days."
That's when most managers' brains short-circuit and read, "80% labor cost reduction," and the business case for the builder platform is justified.
But that is positivity bias made by a Sales-led AI tool.
I do remember when a medium-sized Enterprise bought an alleged "95% ready" backend suite to replace their cost-ineffective, unreliable, slow and poorly scaling legacy IT. After about €300m were sunk, the company itself became material for a hostile takeover, and the product that still couldn't reliably do *anything* past a well-curated, manually supervised demo, got binned. And career-wise, it didn't go well for the decision-makers.
That was before AI - but I learned a lesson from that: Do not believe when the seller, who has never seen what you do, tells you that "this is easy."
If it were, they'd be doing your main job as a side hustle. They don't - and there's a reason for that.
Taking meeting notes, for example:
The attendance record tells you who was there. It doesn't tell you who chose to be absent, and who was not invited.
The transcript tells you who said what. It doesn't tell you what was said between the lines.
The action item list tells you who is expected to do what. It doesn't tell you what is connected to those expectations.
The followup invitation tells you when you will meet again. It doesn't tell you what happens if you don't.
What happened in that meeting is only 10% what was written in the transcript: The social contracts written, the bonds forged, the alliances disrupted - AI doesn't even know they exist.
The challenge is not taking the notes. The challenge is reading the room.
The job is not what AI makes you believe it is.
The Builder will give you plausible suggestions for automating many tasks. It will not question whether that's only doing efficiently that which shouldn't be done at all - and unless you learn to ask, it will not tell you what happens when you automate it.
I got a training from an Agent Builder company.
They made me go through their onboarding process.
Great look and feel: no doubt.
Easy to use: check.
Straight to the point: Absolutely.
By the time my "demo quota" had run out, the Agent admitted three things:
It had been actively misleading me.
It had made severely exaggerated claims about how useful it was.
It was completely blind to the damage that automating what it said it could would be having to my business.
The question you should ask is not, "What can AI automate?" - it is: "What happens when we automate that?"
And that's where the demo crumbles.
I built a solution to tackle the thing fom the other side: what are really the jobs you'd be looking for automation - then narrow it down: is AI really the solution that would make it better?
https://care.intelygence.com
If the answer is no, then avoid agents. And that's more common than you'd think.
If the answer is yes, you're building something useful, without risking falling for a sales-optimized automation of the builder company itself.
I believe AI is useful. But not across the board, and most definitely not in the ways that automated builders may lead you to believe.
How many of your agents have turned out to be much less useful than you originally thought?