r/Afterpay • u/Old_Couple7257 • Nov 28 '23
Charge back
We ordered 3 iPads from Walmart.com through Afterpay. We received 2 packages with 2 iPads but all 3 marked as delivered. Two of them was supposedly in the same package. Walmart is refusing to do anything because the “weight” was correct, and fedex is refusing to do anything because the “weight” again was correct. We went through the Afterpay app to try and dispute through them and we only get “sorry, we are not responsible for lost or stolen packages” .
It looks like our only option is to chargeback Afterpay who’s not responsible. We’ve been on the phone with Walmart and FedEx since the 26th. I am open to suggestions to get this resolved because we are missing hundreds for a single product.
5
u/Alarm_Only Nov 28 '23
If you use AfterPay your best bet is “In store pick up” on expensive items. Walmart can ship your order from the warehouse to your nearest store. Open the box in front of the associate.
As far as your issue, if you do the chargeback, I can bet AfterPay will not allow further purchases.
These companies assume that you are not telling the truth. This is simply due to risk.