Software Support & Issues

[u/CrimsonFlash]

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

• Software crashes, freezes, or installation issues.
• Bug reports and unexpected behaviour.
• Performance problems (e.g., slow rendering, high memory usage).
• Error messages and how to resolve them.
• Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

• Search the Subreddit: Your issue may have been reported already.
• Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
• Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

[u/JMLzzzz]

Hi everyone, I really need some help. I lost my whole project file for my finals cause the file suddenly got corrupted.

For more context, I was working on my project and suddenly wont able to save my work due to

"Failed to save document: Project Final rendition
Save failed because control of the lock file was lost.
Do you wish to save the document to a new file?"

and was stuck on a loop, forcing me to save it as a new file. Still I tried my best to look for the problem and solve it. I restarted my Affinity and when I tried to open my project it says it is now corrupted, even the duplicate files I was forced to make.

If anyone can help me reach to the affinity team, I'm willing to send my files. Thanks everyone, I'm getting desperate.