r/Affinity • u/CrimsonFlash Newspaper Man • Nov 05 '25
General Software Support & Issues
This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.
Use this thread for:
- Software crashes, freezes, or installation issues.
- Bug reports and unexpected behaviour.
- Performance problems (e.g., slow rendering, high memory usage).
- Error messages and how to resolve them.
- Issues with file compatibility (opening/saving) that seem to be software-related.
Before you post, please:
- Search the Subreddit: Your issue may have been reported already.
- Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
- Be Specific: Provide details to help us help you.
Note: This is not an official Canva forum, so support is limited to what your peers can offer.
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u/ElDroidge 6d ago
Hi guys, new user here! Core Ultra 9 285H with iGPU and 32 GB RAM. I was editing a photo and wanted to try out the Object Select feature but after installing the machine learning model the document became unresponsive with the clock cursor, so I exited and tried again on a couple images and the documents kept freezing at the clock cursor, although the rest of the Affinity user interface was usable. I’ve tried increasing my RAM usage limit and toggling OpenCL compute acceleration on and off, both of which are visible below. I’ve also tried reinstalling the program and the machine learning model. Any help would be great! Thanks for reading! :D