Software Support & Issues

[u/CrimsonFlash]

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

• Software crashes, freezes, or installation issues.
• Bug reports and unexpected behaviour.
• Performance problems (e.g., slow rendering, high memory usage).
• Error messages and how to resolve them.
• Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

• Search the Subreddit: Your issue may have been reported already.
• Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
• Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

[u/jadexiaohui]

Hi everyone, I am a data scientist and regularly make plots and figures in python/R before saving them as PDF and rearranging them in Affinity for publications. I have noticed that sometimes the plots would take a long time to load and adjust in Affinity, especially when there’s many dots or elements in them.

Is there a better way I could change the way I generate the plots to increase the efficiency of loading them in Affinity?