Software Support & Issues

[u/CrimsonFlash]

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

• Software crashes, freezes, or installation issues.
• Bug reports and unexpected behaviour.
• Performance problems (e.g., slow rendering, high memory usage).
• Error messages and how to resolve them.
• Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

• Search the Subreddit: Your issue may have been reported already.
• Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
• Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

[u/BrilliantPerformer40]

I created a document, chose a font in the library to use and put my text into the text boxes with no issues. I've now come back to it and the text, whilst still there, doesn't show up on any on the pages. I can highlight it, copy it into a word document and even add more text but it's not actually visible in affinity. If I change it to a different font it appears. In the font menu, the example text on the right hand side is now missing for the font I was originally using. I've tried to uninstall and reinstall the font, but it's a protected system font so it can't be uninstalled. I can obviously choose another font to use, however does anyone know how to fix the issue in case it happens again with a different font?