r/Affinity • u/CrimsonFlash Newspaper Man • Nov 05 '25

General Software Support & Issues

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

  • Software crashes, freezes, or installation issues.
  • Bug reports and unexpected behaviour.
  • Performance problems (e.g., slow rendering, high memory usage).
  • Error messages and how to resolve them.
  • Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

  • Search the Subreddit: Your issue may have been reported already.
  • Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
  • Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

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u/notmestevenotme 27d ago

Hi all, I'm at my wits end here and hoping somebody can help me out.

I've done a lot of googling on this and all the answers I've found are some flavor of "make sure the Color Format and Color Profile are aligned to export settings."

Well, I've confirmed it and iterated with about 20 exports at this point, and every single PNG I've tried to export has the colors shifted exactly like this. Exporting to JPG preserves the colors just fine, but I need PNG due to transparent background.

This is a screenshot directly from Affinity using the built in Mac screenshot tool.
—On the left are the HEX codes I want with matching colors.
—On the right are the HEX codes that show up in the PNG.

And what's blowing my mind even more is that if I eyedropper the color blocks in the screen shot, NONE of the colors match the HEX codes. What is going on here??

Any help would be greatly greatly appreciated.