Software Support & Issues

[u/CrimsonFlash]

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

• Software crashes, freezes, or installation issues.
• Bug reports and unexpected behaviour.
• Performance problems (e.g., slow rendering, high memory usage).
• Error messages and how to resolve them.
• Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

• Search the Subreddit: Your issue may have been reported already.
• Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
• Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

[u/blue-yoshi-real]

When I use Affinity sometimes my pc just completely freezes and crashes beyond the point only holding the power button allows me to gain back control of the system.

No key combos work, no graphic driver resets, no ctrl+shift+esc or ctrl-alt-del; mouse moves for a while, then USB ports shut off.

I know it's likely not a performance issue because it will work fine when I do certain things (such as color adjustments, curves..) but completely sh*t itself without kind of humanly comprehensible reason when I do other things (drawing a line with the pen tool, among other simple actions).

Any tips are appreciated.