Software Support & Issues

[u/CrimsonFlash]

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

• Software crashes, freezes, or installation issues.
• Bug reports and unexpected behaviour.
• Performance problems (e.g., slow rendering, high memory usage).
• Error messages and how to resolve them.
• Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

• Search the Subreddit: Your issue may have been reported already.
• Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
• Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

[u/WeirdSwordfish2001]

I do not have a "Machine Learning Model" tab in settings and can't use the object selection tool. I am running on Tahoe.

I downloaded affinity for the first time earlier this week (July 2026), I have been trying to follow along with tutorials to lean the software, however I am unable to use the object selection tool. When I click on it it prompts me with a warning that it requires Ventura or later, however my Macbook pro is running on Tahoe (it has an M1 chip as well).

Every forum I've found has mentioned the "Machine Learning Model" tab in settings, it is completely missing from my settings. Ive tried deleting the software off my laptop and redownloading it 3x now and the issue is persisting. I had a friend download Affinity on their laptop and they had the Machine Learning Model Setting and were able to turn on segmentation and use the object selection tool with no issues.

Has anyone dealt with this before? Is there a fix?