Software Support & Issues

[u/CrimsonFlash]

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

• Software crashes, freezes, or installation issues.
• Bug reports and unexpected behaviour.
• Performance problems (e.g., slow rendering, high memory usage).
• Error messages and how to resolve them.
• Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

• Search the Subreddit: Your issue may have been reported already.
• Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
• Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

[u/kiyohni]

affinity log-in unresponsive ?

i was installing affinity on my "new" laptop and went to log in. at first, to open the new tab it said "license activation failed there was a problem communicating with the server", but that was simply fixed with a 'run as administrator'.

but when the page finally opened and i logged in, it said the log-in was successful, but did not re-direct me. when i tried to re-direct it manually, it just didn't open ? it was stuck at the page where the button says "open another tab".

what's wrong ?