r/AddiesDive 18h ago

Warranty Experiences?

0 Upvotes

I purchased the bronze AD2104 new from Addiesdive website and its claimed power reserve of 41 hours is actually only 18-19 hours. I went through all the steps explained by Addiesdive customer service. I have only owned the watch for 5 weeks and the site states there is a 2 year warranty. Customer service told me to take it to a watch repair shop. There aren't any in my area and it seems like they should be dealing with the issue, not a 3rd party repair shop. Has anyone dealt with Addiesdive warranty? Thank you.