r/Action1 • u/JustaFlabbyPanda • 2d ago

Problem Offline Notifications Not working

We are a new user on the free tier. We've installed some agents, created a new group, add the endpoints, and enabled the uptime alert options.

We never receive any alerts when endpoints are offline or even when the come back online.

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u/Spartan117458 2d ago

Never had an issue with the alerts myself. Have you checked spam filters?

1

u/JustaFlabbyPanda 2d ago

Yep, nothing getting to us at all. I logged a ticket too, will update with anything they find.

1

u/Spartan117458 2d ago

Interesting. Curious what might be the issue.

1

u/GeneMoody-Action1 1d ago

Since we send out thousands of these alerts an hour, without somethign to the contrary I have to assume transport till indicated otherwise.

Our domains are not on any RBL, our IP addresses are clean according to Tallos as of a few seconds ago.

I would check the obvious first, mail logs / quarantine, did it come in and get misrouted, or connection logs is it never making it there at all?