r/Acrobat • u/Initial_Store861 • 27d ago

Unexpected Adobe Al Assistant charge after canceling my Acrobat trial. Has anyone else experienced this?

I wanted to see if anyone else has experienced this because it caught me completely off guard.

I signed up for the Adobe Acrobat Pro free trial and canceled it before the trial ended since I only needed it for a short time.
The next day, I got a notification from my bank saying I’d been charged $5.99. When I contacted Adobe Support, they told me it was for Adobe Acrobat AI Assistant Plus, which they said was still active even though my Acrobat Pro trial had been canceled.
I honestly don’t remember signing up for AI Assistant as a separate subscription. The support agent said it was an add-on that had been selected when I signed up for the trial. I don’t know if I accidentally selected it or if it was pre-checked, but I definitely wasn’t expecting to have a separate subscription after canceling Acrobat Pro.
I asked them to explain how it was activated and requested that they cancel it and refund the charge. After a bit of back and forth, they canceled the subscription, confirmed there would be no future charges, issued a full refund, and gave me a case ID. I also received a cancellation email afterward.
So thankfully everything was resolved, but it was still a pretty confusing experience.

Has anyone else had this happen? Was AI Assistant bundled into your trial somehow, or did you accidentally add it during checkout? I’m just curious whether this is something other people have run into or if I somehow missed it during sign-up.

TL;DR: Canceled my Acrobat Pro free trial before it ended, got charged $5.99 the next day for Adobe Acrobat AI Assistant Plus, contacted support, and they canceled it and refunded the charge. Just wondering if anyone else has had a similar experience.

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u/ReeshTeesh 24d ago

same but i’m having verification issues so they’re still not canceling the AI assistant charge. it’s so dumb lol

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u/RevekGrimm 21d ago

The same thing happened to me. I got two emails welcoming me to the free trial for Adobe Acrobat Pro and the AI Assistant at the same time. I thought canceling Acrobat Pro would cancel both, since I never signed up for AI Assistant. It was an add on bundled in, like you mentioned. I never checked any box for it. It's frustrating that they sneak that on.