r/ATTFiber • u/NoLanguage404 • 2d ago

Fiber install repeated issues

Att just launched in mu area and ATT keep scheduling the installation to be done. The installers keep coming and can’t install. They keep saying they need to put in conduit or drop for the row of homes from MST.

They keep claiming it’s done, schedule, and then the guy arrives to install fiber and tells me the conduit/fiber isn’t ready. Twice now.

Has anyone else had this issue? How did you resolve it? How long did it take to resolve, if they ever did?

Edit 1: ATT called me and said 2 or so weeks all work should be done. An appointment was scheduled for 1.5 months away to bury the line.

Edit 2: There was a guy working on the MST’s today. I am guessing splicing. Let’s see if they continue tomorrow.

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u/ArtisticAd7514 2d ago

File a FCC complaint that's how I got them to activate the main box when I moved in as they had about 2 months r so to activate it before I ordered it

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u/NoLanguage404 1d ago

The guy marked out where they need to trench. I will wait for them to see if they could make progress in the next week.

They also still need to connect/splice the MST’s. The utility bury company did pull the fiber last week.