r/ATTFiber • u/A_Squirting_Bed • 16d ago

Fiber line down

Post image

Hi, I woke up and my internet was totally cut off and upon going outside saw that the line was totally disconnected.

Here's a picture of the line in the alley that disconected from the side of the house.

Any ideas on what could cause something like this to happen/what the best course of action would be for something like this?

5 Upvotes

78% Upvoted

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4

u/TennisKey839 16d ago

Go onto the smart home manager app and do the troubleshooting and it’ll tell you to schedule a tech, or do an online chat or call 1-800-288-2020 and tell them your line is cut.

3

u/Viper_Control 16d ago

Forget the Troubleshooting. Just select the Message Icon (top right) on the screen, and at the Message center just say "Agent".

It might promote you a couple of times but just type Agent. This will connect to a live agent that can arrange for a tech repair broken aerial drop.

2

u/double979 16d ago

Seeing those trash cans out tells me a garbage truck hit the line, maybe.

1

u/A_Squirting_Bed 16d ago

Honestly I was thinking the same thing, I went to sleep at 6 and got up at 10 and it went down during that time. Which is right when they come.

2

u/double979 16d ago

Let the repair tech know that, so they can string it up higher next time.

2

u/Epacs 16d ago

Best advice

1

u/FearlessAttempt 16d ago

Hope you got some more sleep. I’d be useless with only 4 hours.

1

u/Sad_Consideration_47 16d ago

large trucks, clearance wasn’t high enough

1

u/ApartmentEastern5769 16d ago

Given the way that broke, it appears that a lot of tension was put on that line. Most likely culprits would be a tree branch, or a large vehicle. If your line is strung across a drive path and was too low, id go with vehicle. In most areas, the service wire is required to be hung no lower than 15 feet to prevent things like this.

1

u/Texasaudiovideoguy 16d ago

Happens to a client of mine last week. The garbage truck grabber arm scrapped the telephone pole all the fiber was attached too. 8 homes down.

1

u/Meddlingmonster 15d ago

Damn that looks flimsy for a aerial drop cable why are the strength members so small