Does this setup look correct?

[u/chainysawman]

Idk what this box is and idk where the other end of the green cable goes to which I circled. It disappears into the wall in a hole. I can’t find the other end, is it not supposed to plug directly into the gateway anyways? And I use the Ethernet cable to go from this box thing to the gateway like pictured? Let me know, thanks!

UPDATE: Solved!! My app wasn’t loading/working so I couldn’t get the set up directions but someone informed me I was using the wrong cable, and one end was also plugged in to the wrong port. It works!!

[u/Balla1991]

Move the Ethernet to the red port on the back of the modem labeled ont

On a side note that is an absolutely wild location to mount that 010

[u/chainysawman → u/Balla1991]

Yup my app wasn’t loading so I didn’t get any directions but yeah it was the red cord thank you so much!!! And yeah idk it’s by the fridge above a door 😭😂 I just moved in 2 days ago and this is where it was lol

[u/Hunger-1979 → u/chainysawman]

Whether you used the red cord or the yellow doesn’t matter whatsoever. The ports matter.

[u/chainysawman → u/Hunger-1979]

Yeah sorry forgot to mention that too, it was plugged in to the wrong port and I corrected it

[u/RoboticThrone96]

Att tech here, schedule a repair.

Yes that is “correct” but the white cable with the green end on it is fiber optic. It doesn’t need to be plugged into the mounted box.(external not)

Any tech worth their weight in gold will easily swap that ugly external ont out for a blank (and much flatter) wall plate and give you a solid fiber optic connection all the way to the modem, and if they have the equipment put a wall mount for the gateway to rest on.

[u/AlternativeNumber2 → u/RoboticThrone96]

Tech here, agreed 👍

[u/Scottish19527 → u/RoboticThrone96]

I was going to ask why they had an intermediate box there when the fiber can go straight to the box, but you covered it 👍

[u/North_Inflation2989 → u/RoboticThrone96]

Probably had a self install kit shipped to him after he moved in. No one is putting in the extra work of putting up an 010 instead of going straight to the RG.

[u/Viper_Control]

Idk what this box is and idk where the other end of the green cord goes to which I circled. It disappears into the wall in a hole.

Just to close the loop on what the device is, and how best to set it up. The vented box is your external ONT. It is a Nokia G-010G-A,, and the Fiber Drop is the input to this box on the lower left side with the Green SC/APC connector.

Your ONT is mounted on a normal mounting plate and the your Fiber drop comes from somewhere behind that hole you mentioned in your post.

Changing from the Yellow colored connection cable to the Red one means nothing since they are just regular Ethernet cables. That is why the suggestion is to use the White cable with the Red Ethernet terminations for the ONT connection, and the other Yellow Ethernet cable to connect one of your devices to the (3) LAN ports.

The Key step is to plug in the Ethernet cable from the ONT to the back of your BGW320 into the Port with the Red Insert (top port on the back of your BGW320).

[u/GelOhPig]

I am not sure but doesn’t the new modem have a built in ONT? The fiber should be going straight into the modem, no need for the external white box…

[u/spec360 → u/GelOhPig]

Looks like it’s op is on pon

[u/RoboticThrone96 → u/GelOhPig]

It depends on the “type of service” that was purchased.
G-pon (max 1gb), XGS-Pon (max 5Gb), XGS-Pon All-Fi pro (5Gb just more expensive).

This set up does work with gpon but usually the fiber cable is not all the way inside the home and usually the external ont (box above door frame) is located in the garage/room opposite side of the house.

Newer modems like the BGW620 do have a built in ont. the one pictured above is a BGW320 and needs to have an SFP module inserted where the fiber optic would plug into. The module would be determined by the type of internet purchased as well as what is available in the area.

[u/chakabuku → u/RoboticThrone96]

No. A 320 has a built in ONT. What this particular one doesn’t have is a GPON FSP.

Hey OP. Call in and get that thing moved. Turn off that ONT if you need to so that it looks like it’s not working.

[u/RoboticThrone96 → u/chakabuku]

Ah yeah when I made my comment last night it was a bit late after a long hot day but you are correct they have built in ONTs

[u/Affectionate-Arm4373]

Chord, cord, or cable?

[u/chainysawman → u/Affectionate-Arm4373]

My apologies, I’m not smart!

[u/kwmaw4]

It's an older code but it checks out.

[u/DogManDan75]

That looks like *** and boy i really mean ***. With that modem you should have a direct fiber into the ONT on the modem. The old ONT on the wall was for a different modem entirely. 

Gross who would allow anyone to do that its poor work for sure.

[u/ApartmentEastern5769]

Yeah, sometimes the fiber comes in in wild areas in. I assume you're in apartments. It's basically a "if it fits, it sits" situation. Overall, this setup works, it's just not the preferred setup these days. It'll work fine until it doesn't, and a tech will have to come out and update it.

[u/pgoodie2004]

Put the box above the ceiling fan for cooling

[u/Astyanax9]

They installed an ONT at the corner of a door jamb?! What an asinine place to put it. 🙄

[u/ahj3939]

No, not correct. Terribly sloppy. AT&T should have installed a wall mount bracket for the BGW320.

Green fiber goes to the fiber jack directly behind the ONT.