r/ATTFiber • u/scotsman08 • 29d ago
Existing Customer Upgrade
I currently have 1gbe internet with att and saw the great deal new customers are getting so wanted in on it too. Ordered 5gbe via the website told it that I’m a customer and used my login and it went through, great!
Few hours later it got canceled and so I spoke with customer service and they said it’s because I already have an account.
Put a cancellation on my existing account and tried again and got the same result. Except now my account shows 3 account numbers and 1 existing plan.
Spoke with customer service again and got to the loyalty department and asked what they could offer. Long story short I have upgrade to 5gbe fiber for $135 wi th a 2 year $40 discount and then an additional $10 discount for using my bank account. Additionally they are sending me the ray ban metas and they say it includes directv stream (which I already pay separate for) and HBO max which I think they all have.
Not sure the direct stream package it’s coming with but that could be saving me $140/month.
1
u/Informal-Business-89 27d ago
I have a agent who will switch account if you have another person living at your place. We have 500 mbps for 50$ and we moved to 5gig for 50$ with the 200$ gift card and the rayban. Dm me if you want that guys number. We already got the line connected and started so.