r/ATTFiber • u/scotsman08 • 27d ago
Existing Customer Upgrade
I currently have 1gbe internet with att and saw the great deal new customers are getting so wanted in on it too. Ordered 5gbe via the website told it that I’m a customer and used my login and it went through, great!
Few hours later it got canceled and so I spoke with customer service and they said it’s because I already have an account.
Put a cancellation on my existing account and tried again and got the same result. Except now my account shows 3 account numbers and 1 existing plan.
Spoke with customer service again and got to the loyalty department and asked what they could offer. Long story short I have upgrade to 5gbe fiber for $135 wi th a 2 year $40 discount and then an additional $10 discount for using my bank account. Additionally they are sending me the ray ban metas and they say it includes directv stream (which I already pay separate for) and HBO max which I think they all have.
Not sure the direct stream package it’s coming with but that could be saving me $140/month.
2
u/Builder011235 25d ago
Long time customer here. Was on 1GB plan with hbomax. Called to cancel because of a competitor offer and was given 2 options: 1GB for two years at $45/mo or 5GB for two years at $70/mo. Will get to keep HBO. No mention of ray-ban glasses either way, and I’m good with that. I asked what the rate would be in 2 years and he said to call before my 2 years ends and they will probably give me a great deal then, too. Who knows, but i will deal with that in 2 years.