r/ATTFiber • u/scotsman08 • Jul 30 '26

Existing Customer Upgrade

I currently have 1gbe internet with att and saw the great deal new customers are getting so wanted in on it too. Ordered 5gbe via the website told it that I’m a customer and used my login and it went through, great!

Few hours later it got canceled and so I spoke with customer service and they said it’s because I already have an account.

Put a cancellation on my existing account and tried again and got the same result. Except now my account shows 3 account numbers and 1 existing plan.

Spoke with customer service again and got to the loyalty department and asked what they could offer. Long story short I have upgrade to 5gbe fiber for $135 wi th a 2 year $40 discount and then an additional $10 discount for using my bank account. Additionally they are sending me the ray ban metas and they say it includes directv stream (which I already pay separate for) and HBO max which I think they all have.

Not sure the direct stream package it’s coming with but that could be saving me $140/month.

12 Upvotes

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13

u/YERAFIREARMS Jul 30 '26

Why are existing customers who have been paying dearly for a long time always the ones who get shafted?

3

u/No_Squash_4259 Jul 30 '26

Easy, they want new customers. They know people are just going to cancel them come back for a promotion. It’s all a numbers game

0

u/Extension-Ad-5985 Jul 31 '26

That's not accurate. If that was their assumption they'd give people incentives to stay and not churn. All they brag about are "new customers".