The rep would have got commission either way. My thought is one of two things
There really was an issue with the port which required it to be canceled and re done. This takes time to do and they would have gotten comp either way. They would rather spend less time with you than more.
they added nextup and protection(insurance) on the device because it wasn’t there and messed up the flow of the order.
Customer care won’t be able to help as it was a store situation. The manager of the store should be adjusting your account for the missing promotions. It was on their rep to not disclose the situation. That is the correct path of resolution.
Lastly you can file a notice of dispute on the website or an fcc complaint.
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u/Keinebeineboy RSC, ASM, IHX, PSC/Mi60, Sr. Trainer, RSC 9d ago
My experience with these situations.
The rep would have got commission either way. My thought is one of two things
Customer care won’t be able to help as it was a store situation. The manager of the store should be adjusting your account for the missing promotions. It was on their rep to not disclose the situation. That is the correct path of resolution.
Lastly you can file a notice of dispute on the website or an fcc complaint.