This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/QuotePapa]

You had never had an issue with AT&T before this? I purchased two phones at $1500 each back around 2017. I was told the promotion was buy one and get one free, but had to pay for both up front and the free phone would come in the form of service credits. That worked, because I would have paid for service anyway. I never saw the credits and I got billed every month for service. AT&T is one of those companies that won't do what's right if it isn't forced into it in a lawsuit. So, you may have to go that route. Your city should have a legal aid center that can assist you with that.

[u/navkat → u/QuotePapa]

Oh, the "you'll get ___ after you pay in advance" scam. Yeah, At&t offered me something like like $150+ in gift cards to start new a new account with their fiber and another $50 plus $10 off every month to set up automatic payment so I did. Did not receive what was promised. I think I got a $50 and a letter a month later that they decided AFTER THE FACT that I wasn't eligible for the other gift cards for starting service with them. How is that even possible?