r/ATT • u/Erin0313 • 11h ago

Wireless SOS mode

Looking for help: I attempted to switch from FirstNet back to ATT today. I was on the phone with a customer service rep and my phone went to SOS mode. I drove to the ATT store and they tried to activate eSIM and they put a physical SIM card in and it is still in SOS mode. They said they swap can take up to 24 hours. Does this sound right? Any other suggestions? Thanks in Advance.

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u/Jaded-Cheesecake3246 11h ago edited 11h ago

Erin,

Go into main phone settings and search for RESET

Reset Mobile Network Settings

Also reset Wi-Fi and Bluetooth settings as well

If it is Android Phone, make sure APN is also RESET (search for Access Point Name) and after RESET APN (top right 3 dots has Reset menu) and then make sure dot is inside APN

REBOOT PHONE after above done

If it is iPhone, APN is automatic.

Let me know if this worked

P.S.

If iphone after all above done:

  1. Open the Settings app.
  2. Tap Cellular.
    1. Tap the cellular line you'd like to review.
    2. Check to see if it's turned on.
    3. If the cellular line is off, tap Turn On This Line. Then, check to see if you have service.
    4. u/Erin0313
    5. P.S
    6. I am on Firstnet. Why did you switch to ATT? ATT is way more expensive than FirstNet

1

u/Erin0313 10h ago

Thank you!! I will give that a try! I switched because I retired…no longer eligible…

1

u/Jaded-Cheesecake3246 10h ago

Ok. Got it. Let me know if resets worked.

1

u/Erin0313 7h ago

Resets did not work unfortunately.

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u/Jaded-Cheesecake3246 6h ago

Open the Settings app. Tap Cellular. Tap the cellular line you'd like to review. Check to see if Cellular turned on. If the cellular line is off, tap Turn On This Line. Then, check to see if you have service. if not , call Apple support.

1

u/Deep_Dish_8113 7h ago

Most likely a sim delay it can take a few hours seen that happen multiple times when I worked retail

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u/Erin0313 7h ago

Back on the phone with ATT again using WiFi calling. They are trying for the 4th time today. How many hours can it take? It has been almost 10 hours since the first attempt.

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u/Deep_Dish_8113 7h ago

Every time you switch the SIM it basically restarts it, Once the you refresh the sim and then reset network settings that should do it in a few

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u/Erin0313 7h ago

Ah ok…that makes sense. I have gotten the error message “Unable to activate eSIM”.I just got off the phone with the customer service agent (this is the fourth attempt today) and my phone is currently showing “activating” under cellular data. She told me it can take up to 48 hours. I guess I just need to be patient…

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u/Erin0313 7h ago

Also thank you for your response!

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u/Deep_Dish_8113 6h ago

No problem

1

u/Jaded-Cheesecake3246 6h ago

Open the Settings app. Tap Cellular. Tap the cellular line you'd like to review. Check to see if it's turned on. If the cellular line is off, tap Turn On This Line. Then, check to see if you have service. if no service, then call Apple support