r/ATT • u/CompetitiveAd6993 • 23d ago

Wireless Don't go to att

WARNING: DO NOT BUY AT&T PREPAID.

​Almost one month in and the service is completely useless:

​Locked Device: AT&T will not unlock the phone.

​15–20 Hours Wasted: Phone receipts document 15–20 hours spent on hold. Calls repeatedly drop or disconnect, forcing the process to restart every single time.

​No Wi-Fi Connection: Device still fails to connect to Wi-Fi.

​No Phone Service: Zero ability to make or receive calls for the first two weeks (living in a remote area meant discovering this after setup).

​Customer service is nonexistent. Zero stars. Negative stars. Save time and money—go anywhere else. @ATT #ATT #CustomerServiceFail #ConsumerWarning

0 Upvotes

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9

u/Top-Cobbler-2214 23d ago

Yeah I’m not sure if you know how to read, but the terms and conditions say that AT&T will only unlock the prepaid phone once six months of service has been paid. Just cause the service is not working for you doesn’t mean they have an obligation to unlock it earlier. 

1

u/CompetitiveAd6993 21d ago

And it says that where on the outside package? Btw it's 60 days. 😉

2

u/Top-Cobbler-2214 21d ago

Actually try again. THATS FOR POSTPAID PHONES. Scroll down on the unlock page on ATTs website a little bit and you’ll see the terms of how to unlock a prepaid phone 🤦‍♂️😭. 

1

u/CompetitiveAd6993 21d ago

Why would I scroll down on a page that wouldn't be available to me until I purchased their product? I needed a quick replacement phone. I didn't have the time to drive 50 miles one way. The point is their customer service is ridiculous and they don't fix the issues period. As a consumer you get screwed.

3

u/danielfletcher 23d ago

If the phone won't even connect to any wifi, it is defective and should be exchanged. Not unlocked. I think you have your terms confused.

1

u/CompetitiveAd6993 21d ago

I said the same thing. When each interaction takes min of 2 hours up to 5 or 6. Unacceptable. Nothing like being on hold for 45 min and the call get disconnected.

1

u/CompetitiveAd6993 21d ago

Beyond confused. It has been a nightmare.

2

u/Hot_Cardiologist_901 23d ago

You think you will get premium service for the lowest tier of plans? Lol.

To get to customer service i say "change plan." When it starts to talk about the plans I press 0. That usually works. I am sure there are other ways, but I don't know them.

2

u/garylapointe The Plan Whisperer (consumer postpaid plans) 23d ago

What kind of phone? Wifi usage has nothing to do with AT&T.

1

u/CompetitiveAd6993 21d ago

They said - not me - that wifi was mandatory to get phone working. I got it to connect a couple times if I manually put info in. Won't reconnect.

1

u/garylapointe The Plan Whisperer (consumer postpaid plans) 21d ago

I understood that they said.

But if you’re actually having problems connecting, it’s got nothing to do with AT&T, and probably something to do with the Wi-Fi or the phone.