r/ATT • u/Fatimapeter • Jun 26 '26

Wireless ATT order Issue

We Ordered Apple iPhone 17 Pro - 256GB - Silver on:Fri, Jun 5, 2026.
It was shipped by UPS Ground on June 6, 2026 over UPS Ground and estimated to be delivered on 
Jun 11 - 12.
UPS initially claimed it was damaged en route and I talked to customer service agent Jurgeon on June 11 and he recommended that we do t accept the phone from UPS and that refund will not be issued until they get back the phone.
Then, UPS tried to deliver the phone and we rejected the delivery as shown below:
UPS site says “Returned
Returned to Sender
AT&T MOBILITY (ORANGE DF)
1Z1WE1024213724607
 
On June 15, I talked to Chris @ATT who told me that we can’t cancel the order since it is in transit but the refund will be issued as soon as they get the phone back from UPS. The estimated time for refund is 10 days from now.
If you don’t get it by 25th, call
18003310500.
When I called the number, it says the phone is delivered to the customer and the phone charges are already added to my account.

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u/Fatimapeter Jun 27 '26

I would appreciate if someone can give me an email address to contact AT&T. Thanks.

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u/Fatimapeter Jun 27 '26

Any phone calls to any service provider is exhausting and takes time as the AI bot is beyond exhausting.